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Terms

The following contains information on the terms and conditions that will apply when you purchase goods from furniture4ever - you should not proceed until you have read and agreed to them. When making a purchase you will have agreed to be legally bound by these terms and conditions. Nothing in these terms affect your statutory rights as a consumer. We advise you to print a copy of these terms and conditions, as these may be amended by us at a future date.


ORDERING & PAYMENT

All prices are inclusive of VAT and the price is clearly shown beside the product image on our website. On-line payments are through the PayPal and Protx secure payment systems. Most major credit and debit cards are accepted - customers may also pay by telephoning us with their order and card details, and we also accept bank transfers and a personal cheque. Payment may be made in full, or you may pay an initial 25% of the total cost at the time of placing the order, with the final balance becoming due when we confirm that the complete order is in our warehouse ready to be passed over to the delivery service - See Delivery ARRANGEMENTS. We will contact you to request the final payment - if this is not received within 16 days of becoming due, the goods will be transferred to our Discount Bay and the order will be considered as cancelled by you, the customer. See Cancellation PRIOR TO DELIVERY.


DELIVERY also see Delivery PARCELS

Delivery TIME FRAMES
We endeavour to deliver your order within the times shown on your order confirmation and we achieve this in over 95% of cases. It is normal for specialist manufacturers to 'make to order', consequently delays in the supply chain can unfortunately occur. Customers should be aware of this and accept that any delay in the delivery of goods is not just cause or reason to cancel the order or claim compensation. Where the order contains more than one item, then all items that make up the order will be delivered together. We advise you not to dispose of existing furniture until delivery has been confirmed.

Delivery ACCESS
Prior to placing your order, please make sure that the furniture you intend to order will fit into your chosen room and that there is adaquate access to it - this responsibility rests with you and refusal to accept delivery for these reasons would result in a cancellation charge - see Cancellations PRIOR TO DELIVERY.. NOTE that for access reasons, beds and most wardrobes are delivered in pre-built sections - see Products VEHICLE ACCESS.
Please contact us and we will try and find a solution, if:
1. a refuse wagon cannot reach the entrance to your property;
2. the access roads are restricted;
3. If there are serious parking problems.

Delivery SERVICE (also see Delivery PARCELS)
Deliveries are made by the home delivery service - a uniformed two man crew, experienced in handling furniture who will make every effort to place the furniture in your chosen room. Please check that the boxes or packages have arrived in an undamaged and satisfactory condition and sign for as such - see Deliveries TRANSIT DAMAGE. Packaging will be left with the customer - see Delivery CANCELLATIONS AND RETURNS.

Delivery ARRANGEMENTS
Once the home delivery service have received the goods, they will liaise with the customer directly, regarding delivery arrangements, progress reports and all other transport related aspects. They will contact you at least 48 hours prior to the proposed delivery and schedule to 2 hour time slots, helping customers to plan their day. You will receive a courtesy call on the delivery day and if an unforeseen delay is envisaged, the crew will contact you as early as possible.

Delivery PARCELS
Parcel delivery is a one man delivery - this service is only used for small items weighing up to 25kg - for example, a bedside chest, or a nest of tables and a maximum of two items would be sent by this method. If your order includes larger or heavier items, then the whole order would be delivered by the Home Delivery service. We will notify you when the goods have been dispatched and you will receive them the following day (except some remote parts of Scotland, where it may be the second day).

Deliveries TRANSIT DAMAGE
It is important that you inspect the boxes or packaging on arrival and ask that any damaged ones are opened and if a problem is identified at this time, then the crew will take away the offending item(s) - failure to follow these procedures will cause delays in replacing the items and unnecessary transport costs. Also, if reported at a later date, facts would need to be established, therefore, your cooperation is in the best interest of both parties. If you do identify damaged goods, after the crew have left, then this must be reported to us within 72 hours of delivery, by email to sales@furniture4ever.co.uk


CANCELLATIONS & RETURNS

Cancellation AFTER DELIVERY
It is your legal right to cancel the order up to 7 working days after receiving the goods, by email, fax, or post. You may make your own arrangements to return them to us for a full refund or we can arrange or collect - in which case you would be entitled to a full refund less a deduction of our transport costs of 85 or 24/item deduction, if by the parcel delivery service. They must be in 'as new' re-saleable condition, in the original undamaged packaging, in which they were delivered. The collection crew are instructed to take detailed photographs of the packages prior to loading. Returned goods will be inspected by us and, if it is considered that they cannot be sold 'as new', a relevant reduction in the refund will be made - if this is not acceptable to you, you may arrange collection of the goods from our warehouse and refunds will be made to you within 10 days after we receive the goods - subject to the above conditions.

Due to the intimate nature of mattresses they are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any mattress that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.


Cancellation PRIOR TO DELIVERY
If the furniture that you have ordered is from any of our stock ranges, then you may cancel prior to the furniture being loaded and receive a full refund. However, if your order has been loaded on the vehicle awaiting delivery, then there would be a failed delivery charge of 39.00 due to us, which must be paid before another delivery will be arranged. If the order has been passed on to the manufacturer/supplier - see delivery TIME FRAMES, we will attempt to cancel the order and, if successful, you will receive a full refund but if we are committed to take the goods, we would reserve the right to deduct up to 20% from your full refund for the goods. Refunds will be paid within 21 days, subject to the above conditions.

Cancellation of a SCHEDULED DELIVERY
If you are unable to accept a delivery after agreeing a date and time, please inform the home delivery service as soon as possible. If the order has not been loaded onto the vehicle, then another suitable delivery date can be arranged but if the order has already been loaded, then a failed delivery charge would apply - see cancellation PRIOR TO DELIVERY.

Cancellation of SPECIAL ORDERS (made to customers specification)
Special orders refer to 'made to measure' pieces or colours ordered other than the standard colour - these products/items will be clearly identified as such next to the product images. Cancellation of special orders after manufacturing has commenced will result in the deposit (or 25% of the total order) being forfeited by the customer for our losses. Other cancellation terms, as detailed above, may also apply.


PRODUCTS

The furniture that we offer is predominately manufactured from solid wood/real wood veneers - being a natural material, every species has its own unique characteristics. Most will mellow with age, attaining a 'patina' - no two pieces will be identical in colour or in grain pattern. All wood is kiln dried prior to manufacturing to a moisture content that is compatible with the average room temperature, therefore solid wood furniture should not be located close to radiators and equally, humid or cold and damp environments should also be avoided. Initially, there may be very slight expansion or shrinkage, usually unnoticeable. There may be slight variations in the colour from images you see on the website and the actual item received. All measurements are 'overall', ie inclusive of all overhangs and projections. Furniture described as assembled - in a few cases knobs or handles will be loosely fitted on the inside of the doors and drawers (for packaging reasons) - these can easily be reversed by the customer. Most wardrobes and beds are delivered in pre-assembled sections (for access reasons) for final assembly by the customer. Dining tables will need to be fitted with legs. Also, in a very few cases, dining chairs may require final assembly - in all cases, only bolt and / or screw fixings. All items requiring assembly are clearly identified under the product description. Please contact us for help and advice if required.


GUARANTEES

All furniture supplied by furniture4ever comes with a 12 month guarantee covering manufacturing faults, structural and stability faults. Depending on the severity of the problem, we may arrange for a visit to you by a repair agent, or offer an exchange item. In all cases, your concerns will be promptly dealt with. Items clearly identified as 'clearance' are an exception and the above guarantee does not apply.

COPYRIGHT

All content, including text, on this website is protected by law and anyone found to be using it, without our permission, particularly but not exclusively for gain, could face legal action.